Benefits:

Competitive salary
401(k) matching
Bonus based on performance
Training & development
Opportunity for advancement

Job Summary:

This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care / Operations Manager will directly interface with clients and also recruit and onboard caregivers.

Client Care / Operations Manager responsibilities include:

Manage day-to-day office and field operations to ensure quality assurance of services
Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
Scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
Recruit, interview and onboarding caregivers
Supervise and coach caregivers and conduct performance appraisals
Complete appropriate visit records on time and according to policy
Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
Stay current with changing technology, including software programs
Uphold, support, and promote all company policies and procedures

The ideal candidate will have:

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.
CA registered Home Care Aide
Successful management experience preferred
Proficient skills in Microsoft Office and or Google Suite and scheduling software required (preferrably Wellsky)
Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
Ability to evaluate situations and make complex decisions using critical thinking and reasoning
Prior experience at a Home Care agency is preferred

Compensation: $70,500.00 per year

FirstLight hires Caregivers, Home Health Aides, CNAs, Care Coordinators, Companion Care and Personal Care Assistants who have a genuine desire to enrich the lives of others and help them have their best day, every day. Our professional caregivers provide safety, comfort and companionship for adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect.

We give you the care, support and training you need to be the best caregiver you can be so that you can make a difference in the lives of others!

_{This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.}

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